Shipping policy

1. Free Shipping within the UK:
  • We are delighted to offer fast and reliable UK-wide delivery for just £6.99 on all cake orders.

2. Shipping Carriers:
  • Delivery Partner: We partner with trusted courier services specializing in handling delicate items, ensuring the safe and timely delivery of your cakes.

3. Delivery Timeframe:
  • Order Processing: Orders are typically processed within 1-2 business days after payment confirmation.
  • Delivery Schedule: Delivery times vary based on the specific cake and availability. Generally, orders are delivered within 24 to 48 hours after processing.

4. Delivery Details:
  • Delivery Address: Please ensure accurate delivery details are provided at the time of order to avoid any delays or mis deliveries.
  • Delivery Confirmation: Customers receive a confirmation email once the order is processed, containing delivery details and an estimated delivery window.

5. Special Handling for Freshness:
  • Packaging: Cakes are carefully packaged to maintain freshness and quality during transit, utilizing appropriate insulated containers and protective measures.
  • Temperature Control: Special consideration is given to temperature-sensitive cakes, ensuring they reach you in optimal condition.

6. Shipping Restrictions:
  • Delivery Locations: Currently, our shipping services are limited to addresses within the UK postcodes.

7. Shipping Costs:
  • We are delighted to offer fast and reliable UK-wide delivery for just £6.99 on all cake orders.

8. Returns and Exchanges:
  • Damaged Orders: In the rare event that your cake arrives damaged or in an unsatisfactory condition, please contact us immediately with photographic evidence, and we will promptly address the issue.

9. Customer Support:
  • Contact Information: For any shipping-related inquiries or assistance, please reach out to our dedicated customer support team via email at support@BILLYSCAKE.com or by phone at +447402668148

10. Policy Updates:
  • Updates: This shipping policy is subject to periodic updates. Please check this page regularly for any changes or modifications.